Complaints Management Tools
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An organisation’s ability to identify, manage and promptly resolve complaints received from third parties is a key part of any Corporate Governance Program.
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Nova Solutions™ Fundamentals' Complaints Handling Program has been developed in line with the Australian and International Standards for Complaints Handling (AS ISO 10002-2006).
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To facilitate the management of complaints within an organisation, Nova Solutions™ Fundamentals has an inbuilt complaints management tool. This tool is designed to capture key data with respect to the complaint, assign the data to an allocated complaints manager for investigation and resolution and then maintain a Register of Complaints.
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For those organisations that are required to manage complaints in large volumes Nova Solutions™ Assurance provides an even more sophisticated complaints management tool. Click here to learn more about the Nova Solutions™ Assurance Incident Manager.
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